Legal notice

Legal notice

This website and all content, materials, information, software, products and services are provided on an "as is" and "as available" basis. Your use of this website is at your own risk. Miele makes no warranties or representations, express or implied, as to the functionality or usefulness of this website. Miele disclaims all warranties, express or implied, including without limitation warranties of merchantability and fitness for a particular purpose. Miele disclaims liability for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages, or lost profits, that may result, directly or indirectly, from your use of this website, including without limitation any damage to computer systems, hardware or software, loss of data, or any other performance failures, or any errors, bugs, viruses or other defects that result from or are associated with use of this website.

Miele makes no warranty that, (i) the website will be uninterrupted, timely, secure, or error-free, (ii) the results that may be obtained from the use of the website will be accurate or reliable, (iii) the quality of any products, information, or other materials purchased or obtained by you through the website will meet your expectations, (iv) any errors in the software will be corrected, or that this website, its content, and the server on which the website and content are available are free of viruses or other harmful components.

Any material downloaded or obtained through the use of this website is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any material.

Information created by third parties that you may access on this website or through links is not adopted or endorsed by miele and remains the responsibility of the third party.

Terms of Use
Please read these Terms carefully before using this website. By using this website you have accepted these Terms of Use. If you do not accept these Terms of Use, do not use the website. Miele India Private Limited ("Miele") may modify all or any part of these Terms of Use from time to time without notice to you, you should check back from time to time so you are aware of your current rights and responsibilities. Your continued use of this website after changes to the Terms of Use have been published constitutes your binding acceptance of the updated Terms of Use. If at any time the Terms of Use are no longer acceptable to you, you should immediately cease all use of this website.

The Trademark Trade Names, Logos, Signs, Symbols, Designs, Devices, Insignia or any distinctive material being used at present or which may be used in future by Miele, ("Marks") displayed on this website are the property of Miele or other third parties. You are not permitted to use these Marks without the prior written consent of Miele or such third party which may own the Mark. Please see the Miele Trademark Guidelines and Policies which are part of this website.

Miele either owns the intellectual property rights in the HTML, text, images audio, video, software or other content that is made available on this website, or has obtained the permission of the Owner of such intellectual property. Miele strictly prohibits the redistribution or copying of any part of this website or content on this website without written permission from Miele. Miele authorizes you to display on your computer, download and print pages from this website provided the copyright notice appears on all such printouts and the information will not be altered and the content is only used for personal, educational and non-commercial use and will not redistribute or copy to any other media.

Software Use
Any software ("software") that is made available to you to download from this website is the copyrighted work of miele and/or third parties. Your use of the software is governed by the terms of the end user license agreement which accompanies or is included with the software ("license agreement"). You will not install any software that is accompanied by or includes a license agreement, unless you first agree to the terms of the license agreement.

Software is warranted, if at all, in accordance with the terms of the license agreement. Except as set forth in the license agreement, all express or implied conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, are disclaimed, except to the extent that such disclaimers are held to be legally invalid.

Rules of Conduct
Your use of this website is subject to all applicable local, state, national and international laws and regulations, and you agree not to violate such laws and regulations. Any attempt by any person to deliberately damage this website is a violation of criminal and civil laws. Miele reserves the right to seek damages from any such person to the fullest extent permitted by law.

In addition, you agree not to post or transmit through this website any material or content that violates or infringes in any way the rights of others or solicits, encourages or promotes the use of illegal substances or activities, which is unlawful, threatening, abusive, harassing, defamatory, libelous, derogatory, invasive of privacy or publicity rights, vulgar, obscene, bigoted or hateful, profane, scandalous, pornographic, indecent or otherwise objectionable, gives rise to civil or criminal liability or otherwise violates any local, state or federal law. You may not engage in any activity on this website that restricts or inhibits any other user from using or enjoying this website by "hacking", "cracking", "spoofing", or defacing any portions of this website

You may not post or transmit through this website advertising or commercial solicitations; promotional materials relating to website or online services which are competitive with Miele and/or this website; software or other materials that contain viruses, worms, time bombs, Trojan horses, or other harmful or disruptive component, political campaign materials; chain letters; mass mailings, spam mail, any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of this website or its contents. You may not harvest or collect information about website visitors without their express written consent.

User Name
You may not select a user name that impersonates someone else, is or may be illegal, or may be protected by trademark or other proprietary rights, is vulgar or offensive or may cause confusion. Miele reserves the right to reject any users name in our sole discretion.

You are responsible for maintaining the confidentiality of your password and account and for all activity that occurs on your account. Miele will not be liable for any loss you incur as a result of someone else using your password and account with or without your permission

Miele has the right, but not the obligation, to monitor the content of this website, to determine compliance with these Terms of Use and any other operating rules established by Miele. Miele has the right in our sole discretion to edit, refuse to post or remove any material submitted to or posted on this website that we find to be in violation of these Terms of Use or is otherwise objectionable. You are solely responsible for any information you post, transmit or otherwise make available on this website. You acknowledge and agree, that Miele does not have any liability for any action or inaction with respect to any conduct, communication or posting on this website.

Global  Availability
Miele controls this site from its Germany offices. If you use this website from any location, you are responsible for compliance with applicable local laws. Miele makes no representation that the products and services referenced herein are appropriate, or available, worldwide and in fact may not be available worldwide.  The site is prepared from the Indian context and you are to assume that the products and services specified in the website is being made available by other Miele affiliates, worldwide.

Any person or corporation submitting content to this website agrees to defend, indemnify and hold Miele and its parent, subsidiaries, affiliates, officers, directors, shareholders, predecessors, successors in interest, employees, agents and licensors harmless from and against any and all claims, losses, liabilities and expenses (including attorneys' fees) related to or arising out of such submitted content, including without limitation claims made by third parties related to any false advertising claims, liability claims for products or services sold by the person or corporation submitting such content, claims for patent, copyright or trademark infringement, claims due to disruption or malfunction of services provided (pertaining to the submitted content), even if such content is reviewed by Miele prior to publishing on the website.

Limitation Of Liability
To The Fullest extent permitted by Law, Miele is not liable for any Direct, Indirect, Punitive, Special, Incidental, Consequential, Or Exemplary damages (including, without limitation, loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with the website, even if Miele has previously been advised of, or reasonably could have foreseen, the possibilty of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to (a) The use of or the inability to use the website; (b) The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into, through or from the website; (c) Statements or conduct of any third party on the website, including without limitation unauthorized access to or alteration of transmissions or data, malicious or criminal behaviour, or false or fraudulent transactions, or (d) Content or information you may download, use, modify or distribute.
To the extent any jurisdiction does not allow the exclusion or limitation of direct, incidental or consequential damages, portions of the above limitation or exclusion may not apply.

This agreement and all claims relating to the relationship between the parties are governed by the Indian laws without regard to choice of law provisions.
If one or more of the provisions contained in this Agreement is held invalid, illegal or unenforceable in any respect by any court of competent jurisdiction, such holding will not impair the validity, legality, or enforceability of the remaining provisions.
Miele Trademark Guidelines
The Trademark Guidelines provide general guidance on Miele's policies relating to Marks/Trademarks and proper use of Miele's Marks, for reference purposes only. 
If you do not find the answer to your question in the published guidelines, please obtain legal advice, from your Advocates. Miele will not review requests for permission to use trademarks or for guidance relating to the use of its Marks unless it is in the course of its business relationship. Hence Miele will not respond to requests to review/clarify such matters, including but not limited to product packaging, advertising, domain names, other material or other collateral. If you have a request that is not addressed here, please consult your legal counsel. 
Without waiving any of its rights in law and in equity, Miele does not advise on the scope of its intellectual property rights. Miele does not permit or consent to use of its trademarks in any manner whatsoever that is likely to cause confusion by implying association with or sponsorship by Miele. If you are aware of any such use, please contact us at Legal Affairs,( Consult your Advocate if you have questions, on this. 
If you have business relationship with Miele or propose to establish business relationship with Miele and in that context if you any questions relating to an existing agreement or other business dealings with Miele and use of Marks in that context, please get in touch with your Miele business contact. They will seek advice from the Miele Legal Department as deemed advisable.

Privacy Statement of Miele
We understand our customers are conscious than anyone else how Miele always strives to cater to customer needs and complete satisfaction. We disclose how we may be using our customers' information made available through documents like this one, or by responding to queries posed by customers. Our policy is not to sell or provide to others for their benefit, the information provided by our customers. Note when you purchase a product from us, we may need to contact you to follow up on the product. However, our policy is not to contact you for anything unrelated to the product unless you have "opted in" to such contact when you signed up. You should be aware that in certain circumstances, Miele may be required to disclose information pursuant to applicable law or government orders. 
Below you will find a detailed account of Miele's privacy practices. If you have any questions about any of these practices or Miele's use of your personal information, please feel free to contact us at

Collection of Information
In order to compile the profile of our customers and prospective customers (to serve our customers in the best possible way including by providing information about new products, etc.), our website may require you to give us personal information. Miele uses your personal information only for marketing, customer service, delivery of products, aftercare service and related activities thereof. In situations such as these, you will be given a choice as to whether you would like Miele or our business partners to contact you in future. This is an "opt-in" process. If you opt-in, we rely on your consent to send you information, special offers, and promotional materials. In many cases, you may choose whether you would like to be contacted via mail, email, phone, or not at all. We will only contact you via the methods you choose. Miele may make an exception, in special circumstances if we find a significant issue with a product that requires your immediate attention. For your protection, we may contact you via phone or email if the situation warrants.
Also, Miele website at times may require you to give your personal information in order to do things like online surveys etc. In situations like these, there may be special offers made available on the website of Miele and if you are accessing the same and opting for such special offers, we recognize your interest in the product and consider that to be "opting in" to allow Miele and its business partners to contact you with information, special offers, or promotional materials in future. For this purpose, Miele may provide your personal information to or share it with its business partners for future marketing, development of new products, customer service, delivery of products, aftercare service and related activities. If you do not wish to be contacted at all, we ask that you refrain from accessing these free products and services offered to you by Miele and our partners.

Miele trains its employees on our privacy policy guidelines and makes our privacy policy available to our business partners. Also our website uses Secure Socket Layer (SSL) which encrypts your personal information when you send your personal information on our website. In addition, Miele and its business partners enter into confidentiality agreements which require care and precautions are taken to prevent loss, misuse, or disclosure of your personal information.
Based on our concern for children's privacy, we do not accept personal information from children who are below the age of 13.

Collection of Information in other methods :
We collect information in other methods, such as online contests and exhibitions/trade fairs etc. in which we ask you for contact information (like your email address) occupation, income and other details. We may use such data collected to get in touch with you or to provide your personal information to our business partners to get in touch with you. If you do not wish to be contacted, we request you to refrain from participating in such promotional activities.

Browser Information including Cookies :
Miele’s site (like other such sites) automatically captures IP addresses. We use IP addresses to help identify and resolve problems in our server, to maintain our website and to ensure the security of your interaction with Miele’s website. Also, your IP address is used to help identify your profile and your needs and such information would help Meile in coming up with new products, to address your needs.
As part of our endeavour to provide customized services and solutions to your needs to the extent possible, Miele uses cookies to store and sometimes track information about customers. A cookie is a minute amount of data that your browser sends from a Web server and the same is stored in the hard drive of your computer. All sections where you are prompted to log in or that are customizable require your browser to accept cookies.

Matching information with Third Party
Under its existing confidentiality agreements Miele may match the user information with third-party data collected/obtained by Miele or its partners. Also, Miele may disclose aggregated user statistics in order to describe our product range to current and prospective partners and other third parties. Miele has existing agreements with third parties to perform certain functions/ such as product development, credit card processing, e-mail housing, marketing, training, and customer service & feedback collection. In these situations, Miele may share the information provided by you with third parties for the sole purpose of allowing them to perform these tasks. The information is not provided by Miele for use by such third parties in any other way.

Links to Other Sites
Miele’s site does not contain any link to other sites. Miele does not control the information collection of sites that can be reached through links. If you have any questions about the data collection procedures of such linked sites, you are requested to contact those companies directly and Miele does not take any responsibility whatsoever, in relation to acts of such companies.

Miele site may make forums, message boards, and/or news groups available to its users. Please note any information that is disclosed in these areas becomes information in public domain. Exercise caution when deciding to disclose your personal information. Although we value individual ideas and encourage free expression, especially as it helps us in development of products to cater to the needs of our customers, Miele reserves the right to take necessary action to preserve the forum's integrity, such as removing any posting that is vulgar or inappropriate.

How do I Opt Out?
Miele gives you the facility to opt out of receiving information from Miele and/or its partners if you choose. When you register or order a product, simply choose "I do not wish to be contacted" provided at the bottom of the Contact Method section. You can also simply unsubscribe to a specific email communication by following the unsubscribe directions at the bottom of the email or by contacting feedback@ miele and requesting that you be unsubscribe.
Miele reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Statement will be posted on this site.

Scope of This Notice
This Privacy Statement is intended to describe Miele's privacy practices and provide information about the choices you have regarding the manner in which information collected by Miele may be used and/or disclosed by Miele to third parties.

Miele’s Commitment to Privacy
At Miele, your privacy is of paramount important to us. To protect your privacy at all times, we have provided this Privacy Statement explaining our practices about collection, use and disclosure of your personal information and the option, always available to you, to opt out.  For providing easy and convenient access, Miele has made it available on our homepage and at locations where information which can be identified with you may be requested.

Information collected by Miele 
Miele’s Privacy Statement applies to all information collected by or which may be provided to Miele, including personal information. "Personal information" means data that reasonably can be used to identify or describe or profile an individual.
Miele collects personal information when:

you make online purchases;
you register products online;
you request support for a Miele product;
you participate in surveys and evaluations;
you participate in promotions, contests or giveaways;
you submit questions or comments to us.

Miele also collects personal information from individuals (with their consent) at trade fairs, exhibitions, trade shows and expositions.

The types of personal information that may be collected may include (please note – not limited to):

your first and last name;
your title and your company's name;
your home, billing, or other residential/office address (including street name, name of a city or town, state);
your e-mail address;
your telephone number & mobile numer;
any other identifying attribute that allows Miele to make physical or online contact with you;
your credit card account information.

Use of your Personal Information by Miele
Miele may the personal information you provide to:

process, fulfill, and follow-up on your orders;
register your products;
answer your questions;
register you in programs (per your request);
send you information;
send you surveys.

Miele also use personal information to provide you with information related to products you purchased from us, better understanding of your needs and interests, product development, to improve our service, and to personalize communications.

Personal Information Sharing
Unless you consent, Miele not share the personal information you provide to us except as set out below.
Miele may disclose your personal information to third parties in any of the following situations:

If required to fulfill orders, to provide service;

As mandated in law (like responding to a Court order or direction audit or to prevent fraud). For research & development activities, including the production of statistical reports (such collected information is used to describe our product range and user profile to current and prospective partners and third parties).

In the context of a business transaction, such as a merger, acquisition, consolidation, or divestiture (after obtaining an undertaking whereby the recipient agrees to use the information for no purpose other than completion of the transaction).

Choice of receiving email is yours at all times:
Miele makes all possible efforts to provide you with the ability to opt-in and opt-out of receiving communications from Miele and/or its partners, at any time you desire.
For being in touch with customers and provide information about new products and get feedback, Miele may send you an e-mail or in response to your questions. Miele may also send you e-mail with information and/or special offers about products that may be of interest to you, unless you indicate that you do not want to receive them.
You can let us know whether or not you prefer to get information about new products, special offers, and promotional activities from Miele and our business partners, when you when you provide us with your personal information, or when we send you e-mail. Please note if you elect not to accept promotional e-mails, we would discontinue the same.
Miele will provide you with the opportunity to opt-out at any time. All promotional e-mails sent would have a provision which allows you to option out. You may unsubscribe to an e-mail communication by contacting Miele at either of the addresses provided below and requesting that you be unsubscribed from that specific communication.

How to Contact Us
If you have any questions about any of these practices or Miele's use of your personal information, please feel free to contact us by web, or by mail at:
Miele will work with you to resolve any concerns you may have about this Statement.
Changes to this Privacy Statement
Miele reserves the right to change this policy from time to time, at its sole discretion. If any change it made, it would be posted on this site.
This Privacy Statement was last amended on October 26, 2009.

© Copyright, Miele India Pvt. Ltd. (Miele). All rights reserved. All data posted on this website are subject to copyright and may not be copied, distributed, downloaded, modified, printed, reposted or transmitted in any way for commercial use.